Shipping policy

Thank you for shopping with Blue Gem Embroidery. Please review the following Shipping Policy before placing your order.

Digital Products

Blue Gem Embroidery offers digital embroidery designs, embroidery fonts, and other downloadable digital products.

All digital products are delivered electronically. No physical item will be shipped for digital purchases.

Once your payment has been successfully processed, you will receive an order confirmation email with instructions for accessing your downloads. Your purchased files are also available through your customer account and order history.

If you experience any issues accessing your downloads or believe you did not receive your files, please contact us at bluegemembroidery@gmail.com, and we will be happy to assist you.

Physical Products

Physical products, including Sew Puffed™ Dense Embroidery Foam, are shipped to the shipping address provided during checkout.

Orders are typically processed within 2–3 business days, unless otherwise stated on the product page. Processing times may be extended during holidays, promotional sales, or periods of unusually high order volume.

Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Blue Gem Embroidery is not responsible for orders delayed, returned, or delivered incorrectly due to an inaccurate or incomplete shipping address provided by the customer.

If a package is returned because the shipping address provided was incorrect or incomplete, the customer is responsible for any additional shipping charges required to resend the order.

Shipping Delays

While we strive to process and ship orders as quickly as possible, delivery times are estimates and cannot be guaranteed.

Blue Gem Embroidery is not responsible for shipping delays caused by the shipping carrier, weather conditions, customs processing, holidays, or other circumstances beyond our control.

Lost Packages

Once an order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.

If your package appears to be lost or has not arrived within the estimated delivery timeframe, please contact bluegemembroidery@gmail.com. We will gladly assist you in working with the shipping carrier to help locate your package or initiate a claim when applicable.

Damaged Packages

Please inspect your order upon delivery.

If your order arrives damaged, please contact bluegemembroidery@gmail.com within 3 business days of delivery. Your email must include your order number along with clear photos of both the product and the original packaging. We will review the claim and work with you to determine an appropriate resolution.

Questions

If you have any questions regarding your order or this Shipping Policy, please contact us at:

Blue Gem Embroidery
Email: bluegemembroidery@gmail.com

Blue Gem Embroidery reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page.