Shipping policy

Thank you for choosing Blue Gem Embroidery for your digital embroidery needs. Please review our shipping policy below:

1. Digital Delivery:

   • Blue Gem Embroidery specializes in digital products, including premade embroidery designs, custom embroidery designs, and coaching sessions for digitizing and machine embroidery.
   • All purchases made through our website are delivered digitally. No physical products will be shipped to you.

2. Delivery Process:

   • Upon completion of your purchase, you will receive an email confirmation with instructions on how to access and download your digital products or schedule your coaching session.
   • For premade and custom embroidery designs, you will receive a download link or access to our digital platform where you can view and download your files.
   • Coaching sessions will be scheduled based on mutual availability, and you will receive confirmation details via email.

3. Delivery Timeframe:

   • Digital products are delivered instantly upon completion of your purchase.
   • Coaching sessions will be scheduled at a mutually agreed-upon time, typically within 1-2 business days of your booking.

4. Shipping Fees:

   • Blue Gem Embroidery does not charge any shipping fees for digital products or coaching sessions.

5. Customer Support:

   • If you encounter any issues with accessing or downloading your digital products, please contact us at bluegemembroidery@gmail.com for assistance.
   • For questions or concerns regarding coaching sessions, please reach out to us via email, and we will promptly address your inquiries.

6. Refunds and Returns:

   • As digital products are non-tangible and delivered instantly, we do not offer refunds or returns for purchases made through Blue Gem Embroidery.
   • For coaching sessions, if you need to reschedule or cancel your appointment, please notify us at least 24 hours in advance to accommodate your request.

7. Changes to Shipping Policy:

   • Blue Gem Embroidery reserves the right to update or modify this Shipping Policy at any time. Any changes will be communicated to you through our website or via email.

If you have any questions or require further assistance regarding our shipping policy, please don't hesitate to contact us at bluegemembroidery@gmail.com.

Thank you for choosing Blue Gem Embroidery for your digital embroidery needs.