Refund policy

Return and Refund Policy for Blue Gem Embroidery:

Thank you for choosing Blue Gem Embroidery for your digital embroidery needs. We are committed to providing high-quality products and services to our valued customers. Please review our return and refund policy below:

1. Digital Products: Due to the nature of digital products, including premade embroidery designs, custom embroidery designs, and coaching sessions, all sales are final. We do not offer returns, exchanges, or refunds for digital purchases.

2. Quality Assurance: We take pride in the quality and accuracy of our digital embroidery designs and coaching sessions. If you encounter any issues or discrepancies with your purchase, please contact us promptly at bluegemembroidery@gmail.com, and we will do our best to address your concerns.

3. Customer Satisfaction: Your satisfaction is our top priority. If you have any questions or require assistance with your digital purchase or coaching session, please don't hesitate to reach out. We are here to assist you and ensure your experience with us is positive and fulfilling.

4. Custom Orders: For custom embroidery designs, we work closely with our clients to ensure the final product meets their specifications and expectations. Once a custom design is approved and delivered, it is considered a final sale and is non-refundable.

5. Changes to Orders: We understand that circumstances may change after placing an order. If you need to make changes to a custom embroidery design or coaching session appointment, please contact us as soon as possible to discuss possible options.

6. Refund Exceptions: In rare cases of technical issues or extenuating circumstances, Blue Gem Embroidery reserves the right to consider refund requests on a case-by-case basis. Any such requests must be submitted within 7 days of purchase.

   If you have concerns with your product upon delivery, please contact us within 7 days with photos for review.

   Non-Refundable Policy

   At Blue Gem Embroidery, we take pride in the quality of our physical embroidered products. Please note the following situations are non-refundable:

   • Normal wear and tear, including pilling, fading, or fabric stretching over time.
   • Damage caused during or after washing or drying, as laundering methods vary by customer preference.
   • Dissatisfaction with fabric characteristics after washing or wearing (e.g., softness, thickness, or appearance).
   • Orders lost in transit. Once shipped, we are not responsible for delays, damage, or lost packages. However, we can assist you in filing a claim with the shipping carrier.
   • Custom orders are non-refundable unless there is an issue with the embroidery itself (e.g., incorrect design, thread color, or placement).
   • Minor variations in stitching, thread color, or design placement are part of the handmade process and are not considered defects.

   This policy applies exclusively to physical embroidered products. If you have concerns with your product upon delivery, please contact us within 7 days with photos for review.

   By making a purchase from Blue Gem Embroidery, you acknowledge and agree to our return and refund policy outlined above. If you have any questions or require further clarification, please feel free to contact us at bluegemembroidery@gmail.com.

    

Thank you for your understanding and continued support.