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BX Embroidery Fonts

Refund policy

Thank you for shopping with Blue Gem Embroidery.

Please read the following policy carefully before making your purchase.

Digital Products

Due to the nature of digital products, all sales of digital embroidery designs, embroidery fonts, and other downloadable files are final.

Blue Gem Embroidery does not offer returns, exchanges, or refunds for digital products once they have been purchased or downloaded.

Please ensure your embroidery machine, software, and hoop sizes are compatible before purchasing. Product descriptions, listing photos, file formats, and sizing information are provided to help you make an informed decision.

If you experience a technical issue with your download or believe you received an incorrect or corrupted file, please contact us within 7 days of purchase at bluegemembroidery@gmail.com. We will gladly investigate the issue and, if necessary, provide a replacement file.

Refunds will not be issued for reasons including, but not limited to:

  • Purchasing the wrong design or font.

  • Purchasing the same design more than once.

  • Incompatibility with your embroidery machine, software, or workflow when compatibility information was provided.

  • Lack of experience using embroidery software or embroidery machines.

  • Failure to read the product description, listing photos, or included instructions.

  • Change of mind after purchase.

Physical Products (Embroidery Supplies)

Physical products, including Sew Puffed™ Dense Embroidery Foam, may be returned only if they arrive damaged or if the incorrect item was shipped.

If your order arrives damaged or incorrect, please contact bluegemembroidery@gmail.com within 3 business days of delivery and include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

If the claim is approved, we will provide a replacement or refund at our discretion.

The following situations are not eligible for returns or refunds:

  • Normal variations in manufacturing that do not affect performance.

  • Customer preference regarding foam firmness, density, or feel after purchase.

  • Damage caused by improper storage, handling, or use.

  • Orders where the shipping address provided by the customer was incorrect or incomplete.

  • Minor cosmetic imperfections that do not affect functionality.

Lost or Delayed Shipments

Once an order has been shipped, delivery is the responsibility of the shipping carrier.

If your package is delayed or lost in transit, please contact bluegemembroidery@gmail.com. Blue Gem Embroidery will assist you in filing a claim with the shipping carrier when applicable. However, we are not responsible for shipping delays or lost packages caused by the shipping carrier, weather, customs, or other events beyond our control.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned because an incorrect or incomplete address was provided, the customer is responsible for any additional shipping costs required to resend the order.

Questions

If you have any questions regarding your order or this policy, please contact:

Blue Gem Embroidery

Email: bluegemembroidery@gmail.com

By placing an order with Blue Gem Embroidery, you acknowledge that you have read and agree to this Return & Refund Policy.